Why Contractor Insurance Is Non-Negotiable

Hiring an uninsured contractor puts your property and finances at risk. ServiceLink SA ensures every professional maintains verified insurance coverage, giving you complete peace of mind. This isn't just paperworkβ€”it's your financial protection against accidents, damages, and liability claims.

Required for All Platform Contractors

πŸ“‹ Comprehensive Coverage Breakdown

Our insurance policies cover multiple scenarios to protect you from unexpected costs:

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Property Damage Protection

Covers accidental damage to your home, fixtures, or belongings during service work.

Coverage: R1M+ per incident
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Bodily Injury Liability

Medical expenses if anyone is injured on your property during project execution.

Coverage: Full medical costs
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Legal Defense Coverage

Legal fees and liability claims related to service incidents or disputes.

Coverage: Legal expenses included

Insurance Coverage Comparison

Risk Scenario With ServiceLink Insurance Without Insurance
Accidental water damage during plumbing βœ… Fully covered - $0 cost to you ❌ You pay all repair costs
Contractor injury on your property βœ… Medical costs covered by insurance ❌ You're liable for medical bills
Neighbor's property accidentally damaged βœ… Insurance handles claims & repairs ❌ You're responsible for damages
Workmanship defect discovered later βœ… 12-month warranty through insurance ❌ No recourse after payment

βœ… Mandatory Insurance Requirements

To maintain their ServiceLink SA profile, all contractors must meet these insurance standards:

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Public Liability Insurance

  • Minimum R1,000,000 coverage per incident
  • Must be current and valid
  • Certificate must name ServiceLink SA as certificate holder
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Tools & Equipment Coverage

  • Protects contractor tools on your property
  • Covers theft, damage, or loss
  • Ensures project continuity
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Workmanship Warranty

  • 12-month guarantee on all work
  • Coverage for defects and poor workmanship
  • Backed by insurance policy

Insurance Coverage Levels

Basic

R1 Million

Standard coverage for small projects and minor renovations

Premium

R2.5 Million

Recommended for medium projects and structural work

Enterprise

R5 Million+

Required for large projects, commercial work, and high-risk jobs

πŸ” Our 3-Step Insurance Verification

We don't just take their word for itβ€”every contractor's insurance is rigorously verified:

1

Initial Documentation Review

Original certificates checked with insurance providers

2

Quarterly Policy Audits

Regular checks ensure policies remain active and valid

3

Continuous Monitoring

Automated alerts for upcoming expiries or changes

Verification Status Indicators

βœ… Verified Active Policy
⏰ Renewal Due Soon
❌ Policy Expired
πŸ“Š Coverage Level Visible
πŸ“‹ Certificate Available

🚨 Simple Claims Process

If something goes wrong, we make the claims process straightforward and stress-free:

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Step 1: Immediate Notification

Contact us within 24 hours of the incident at 073 138 4726

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Step 2: Document Everything

Take photos/videos, gather witness details, preserve evidence

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Step 3: We Handle the Paperwork

Our team liaises with insurers and manages all documentation

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Step 4: Resolution & Follow-up

Regular updates until complete resolution and satisfaction

Typical Claims Timeline

Within 24 Hours
Initial assessment & claim registration
2-3 Days
Insurance adjuster assigned
5-7 Days
Assessment complete & approval
7-14 Days
Repairs completed or compensation paid

πŸ“– Real Insurance Claim Examples

Plumbing Incident R15,000 Covered

Scenario: Pipe burst during bathroom renovation, damaging adjacent room

Outcome: Insurance covered all repairs - homeowner paid R0

Electrical Issue R8,500 Covered

Scenario: Faulty wiring caused appliance damage 3 months post-installation

Outcome: Covered under workmanship warranty - full replacement

Injury Claim R22,000 Covered

Scenario: Contractor slipped, required medical treatment

Outcome: Medical expenses fully covered by insurance

Related Resources & Support

Benefits Overview

See all advantages of choosing ServiceLink SA professionals.

View Benefits

Dispute Resolution

Understand our fair resolution process.

Learn Process

Payment Protection

Explore our secure payment options.

View Options

πŸ“„ Insurance Documentation

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Certificate of Insurance

Available upon request for all contractors

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Policy Wording

Full policy details available for review

πŸ›‘οΈ Book With Complete Confidence

Don't risk your property or finances. Every ServiceLink SA contractor is verified, insured, and backed by our guarantee. Experience peace of mind on every project.

100%
Insured Contractors
R50M+
Total Coverage
24/7
Claims Support
βœ“ R1M+ Minimum Coverage
βœ“ Quarterly Verification
βœ“ 12-Month Warranty
βœ“ Direct Claims Support