Privacy Policy

1. Our Commitment to Your Privacy

At ServiceLink SA (“we”, “our”, “us”), we believe your trust is our most important asset. Protecting your personal information isn’t just a legal requirement—it’s a core part of our values and our promise to you.

This Privacy Policy clearly explains how we collect, use, and safeguard your information. We proudly comply with:

• POPIA (South Africa’s Protection of Personal Information Act)
• GDPR (General Data Protection Regulation – EU)
• CCPA (California Consumer Privacy Act – US)
• Other globally recognised data protection standards

By using our website or services, you agree to the practices described here.

2. Who We Are

We are ServiceLink SA, a trusted South African service provider specializing in:

• DStv installation and home entertainment
• Aluminium windows & doors
• General installation and maintenance solutions

Website: https://servicelinksa.co.za

3. Information We Collect

We only collect information necessary to provide you with exceptional service.

A. Information You Provide:

• Full name
• Email address
• Phone number
• Location (city/suburb)
• Any details you submit via our contact forms, quote requests, or feedback

B. Information Collected Automatically:

• IP address
• Device and browser details
• How you use our website (e.g., pages visited)

This information is collected through:

• Contact forms (WPForms)
• Analytics tools (Google Analytics)
• Cookies and caching technologies (LiteSpeed, SpeedyCache)
• Newsletter or service sign-ups

4. How & Why We Use Your Information

We use your information transparently and responsibly to:

• Provide you with accurate quotes and our services.
• Communicate with you about your requests and appointments.
• Improve your experience on our website.
• For marketing, only with your consent (you can opt-out anytime).
• Comply with our legal obligations.

Our Legal Basis for Processing: We process your data based on your consent, to fulfill our contract with you, or for our legitimate business interests (which we always balance with your privacy rights).

5. How We Share Your Data (We Never Sell It)

Your information is used internally by our team to serve you better.

We may share limited data with trusted third-party partners who help us run our business, such as:

• Analytics providers (Google Analytics)
• Email delivery services
• Security and spam protection tools (Wordfence, Akismet)

These partners are bound by strict contracts to keep your information confidential and secure.

We do not, under any circumstances, sell or rent your personal data to third parties. This is our firm commitment to you.

6. Cookies and Tracking Technologies

Cookies are small files that help us:

• Remember your preferences (like language).
• Understand how our site is used so we can improve it.
• Enhance website speed and performance.

You can always control or disable cookies through your browser settings. Please note that this may affect some website features. Learn more in our Cookies Policy.

7. How We Protect Your Data

We take the security of your data extremely seriously. Our multi-layered protection includes:

• SSL encryption on all pages.
• Advanced firewall and malware scanning (Wordfence, Loginizer).
• Regular, secure backups (Backuply, UpdraftPlus).
• Strict access controls so only authorised personnel can see your data.

Our Data Breach Protocol: In the unlikely event of a data breach, we have a clear response plan. We will swiftly act to contain the breach, assess the risk, and, where legally required, notify you and the relevant authorities without undue delay.

8. Your Data Protection Rights

You are in control. Under POPIA, GDPR, and CCPA, you have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw your consent for processing at any time.
• Opt-out of marketing communications.
• Object to how we use your data.
• Lodge a complaint with the South African Information Regulator.

To exercise any of these rights, simply contact us or email us at info@servicelinksa.co.za. We will respond promptly and respectfully to every request.

9. Data Retention

We keep your personal information only for as long as necessary to provide you with services, meet our legal obligations, or resolve disputes. Once this period ends, we will securely delete or anonymize your data.

10. International Data Transfers

Your data is primarily stored on secure servers in South Africa. Some of our trusted third-party providers (e.g., Google) may process data internationally. When they do, we ensure they use standard contractual clauses or other approved mechanisms to provide an adequate level of protection, in full compliance with POPIA and GDPR.

11. Third-Party Services We Use

We use a select group of industry-leading services to ensure quality and security:

• Google Analytics & Site Kit (to understand our audience)
• WPForms (for secure contact forms)
• RankMath SEO (to improve our content)
• LiteSpeed, SpeedyCache (for lightning-fast page speeds)
• Wordfence, Loginizer (to block hackers)

Each provider is committed to upholding stringent privacy and security standards.

12. Children’s Privacy

Our services are intended for adults. We do not knowingly collect any personal data from children under the age of 16. If you are a parent or guardian and believe we might have such information, please contact us immediately, and we will take swift action to delete it.

13. Updates to This Policy

The digital world changes, and so might this policy. We will update this page to reflect any changes, and we will notify you of significant updates. The “Last Updated” date at the top will always show you the latest version.

For questions about this policy, please visit our contact page or review our Terms and Conditions.